Shipping Policy
This Shipping Policy details Leaf & Flora's procedures for shipping products, including the destinations served, the calculation of shipping costs, and estimated delivery times.
Currently, Leaf & Flora offers shipping services to the Netherlands, Germany, Luxembourg, and Belgium. As the business expands, there may be plans to extend shipping to other regions in the future. Customers in regions not currently listed may inquire about potential future shipping options through Leaf & Flora's customer service channels.
Shipping costs are determined based on the destination country and may also take into account the weight and dimensions of the order. The precise shipping costs applicable to a specific order will be clearly displayed during the checkout process before the customer completes their purchase. This ensures transparency and allows customers to review the total cost, including shipping, before finalizing their order. Leaf & Flora may also offer different shipping tiers, such as standard and express, with varying costs. Information regarding any potential free shipping thresholds, such as for orders exceeding a certain value, would also be provided during the checkout process or in a dedicated section of the website.
Delivery times are estimates and begin from the date the order is shipped, not from the date the order was placed. While Leaf & Flora strives to ensure timely delivery of all orders, occasional delays may occur due to factors that are beyond the company's direct control, such as issues with postal or shipping companies, customs procedures, or other unforeseen circumstances. Therefore, Leaf & Flora cannot be held liable for any delays in delivery that are caused by postal or shipping service providers. To provide customers with a better understanding of when they can expect their orders, estimated delivery timeframes for each shipping destination may be provided during checkout.
Orders are typically processed and prepared for shipment within a specific timeframe after the order is placed, excluding weekends and public holidays. Once an order has been processed and shipped, customers will receive a shipping confirmation email. This email will contain a tracking number and a link to the website of the relevant shipping carrier, allowing customers to monitor the progress of their delivery. Leaf & Flora partners with reputable shipping carriers to ensure reliable and efficient delivery services. Providing tracking information is a standard practice in e-commerce, enhancing transparency and allowing customers to stay informed about the status of their shipments.